How to escalate a support issue

If your issue requires escalation to have an immediate support response, such as a DataV Platform outage the ticket can be escalated using either of the following methods below:

 

To Escalate on the Portal
Log in to the support.bsquare.com webpage select the ticket to be escalated and set the ticket priority as "Urgent". 

To Escalate using Email
Reply to the ticket with the command UrgentTicket as the first line in the message of the email. This command must be in plain text, without bolding, underlining, color or size changes. Note that the text must be plain, but the email can be html-based as long as that text does not have any modifications.

After a ticket has had the priority marked as Urgent the ticketing system will use an alerting system to immediately page the Bsquare support team to investigate the ticket.

 

Have more questions? Submit a request

0 Comments

Article is closed for comments.